Refund policy

We want you to love your pieces 💛
If something’s not quite right, no stress—we’ve got you.

30-Day Returns
You have 30 days from delivery to start a return.

U.S. Orders
Refund (original payment): Full refund minus a 10% handling & restocking fee
Exchange: Free (no fees)
Store Credit: Full amount back (no fees deducted ✨ best value)

International Orders
Return shipping is the customer’s responsibility
Refund (original payment): Full refund minus a 10% handling & restocking fee
Exchange: Not available
Store Credit: Full amount back (no fees deducted)

Condition
To be eligible for a return, items must be unworn, unused, with original tags, and in original packaging.
Returns that show signs of wear (such as stains, hair, or odors) may not be accepted and could be sent back to you.

Start a Return
Simply head to our Return Portal to get started—it only takes a minute.

Need Help?
If you received a damaged or incorrect item, we’ll take care of it right away.
Please follow the return instructions and include photos of the issue—we’ll waive any fees and make it right.
You can also email us at hello@marieloulou.com 💌

Processing
Once your return arrives at our warehouse, please allow up to 5 business days for processing.