If something isn’t quite right, I’ve got you — Marieloulou returns and exchanges are easy. Just make sure your item is unworn, unwashed, and in original condition, then submit your request within our return window. You can choose a return, an exchange for a different size (as long as it’s still in stock), or store credit. Once your item is received and approved, we’ll process your refund or exchange as quickly as possible. If anything arrives damaged or incorrect, I’ll make it right, just email me at hello@marieloulou.com.
For U.S. Orders
QUICK POLICY TERMS
- 30-DAY WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. - UNWORN + TAGS + ORIGINAL PACKAGING
Items must be returned in original, unworn condition to qualify for a refund. Refunds may be refused if the returned item shows any signs of wear or use, pet or human hair on the garment, and/or strong odors such as perfume, cologne, smoke, or any other scents. - FOR RETURNS: FULL REFUND - 10% HANDLING FEE
To make sure each piece can be properly inspected, steamed, repackaged, and reshelved, a 10% restocking fee applies to all approved returns. This fee also includes the return label. - FREE EXCHANGES
Fastest way to get what you want: start a return using the link above, and once it’s accepted, place a separate order for the new item, we'll cover the shipping costs. - STORE CREDIT
If you would like to return your product for store credit, you will receive a full refund. No fees!
for international orders
QUICK POLICY TERMS
- 30-DAY WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. - UNWORN + TAGS + ORIGINAL PACKAGING
Items must be returned in original, unworn condition to qualify for a refund. Refunds may be refused if the returned item shows any signs of wear or use, pet or human hair on the garment, and/or strong odors such as perfume, cologne, smoke, or any other scents. - FOR REFUNDS: 10% HANDLING FEE
To make sure each piece can be properly inspected, steamed, repackaged, and reshelved, a 10% restocking fee applies to all approved returns. Return shipping costs are the responsibility of the customer. - EXCHANGES
Exchanges are not available for international orders. - STORE CREDIT
If you would like to return your product for store credit, you will receive a full refund. No fees!
RETURNS & EXCHANGES
Frequently Asked Questions
Items must be unworn/unused, in the same condition you received them, with tags, and in the original packaging, with proof of purchase.
You have 30 days from delivery to start a return.
There’s a $15 restocking fee on approved returns (for the return label, inspection, steaming, repackaging, and reshelving). It’s deducted from your refund and doesn’t apply to damaged or incorrect items.
There is a $10 handling fee on all exchanges. But, we will cover the shipping cost of your new item.
Email hello@marieloulou.com right away with your order number and photos so we can fix it.
After we receive and inspect your return, approved refunds go back to your original payment method. Returns are processed within 5 business days after arriving at our warehouse. Your bank may take a few days to post it.
No — returns must be started through the return link first. Items sent back without starting a return won’t be accepted.